We’re excited to introduce a new way to recover your failed marketing messages using Smart Utility Fallback, a straightforward solution to help your WhatsApp marketing strategy to overcome Meta’s frequency capping limitations.
If marketing messages fail to deliver, this feature steps in with a utility message designed to engage your audience. Once the recipient responds, the original message is sent and delivered successfully.
Messages which failed to be delivered even through auto-retries, a utility message is sent to the customer. If they engage, the original message is delivered immediately.
View detailed stats on how the auto-retries and fallback mechanism contributes to message recovery and engagement. Monitor exactly how this feature improves your WhatsApp marketing ROI.
No need to create fallback templates yourself. These are pre-configured by our customer sucess team and managed directly through the platform.
To help you maximize the benefits of Smart Utility Fallback, connect with your account manager for:
To get started, refer to our step-by-step guide for easy setup. If you need further assistance, don’t hesitate to reach out to your account manager for personalized support!
Smart Utility Fallback guarantee message recovery and ensures you get the most out of every message delivered successfully.
We’re excited to announce the launch of our Progressive Web App (PWA), designed to keep your sales, support, and customer success teams engaged and responsive while on the go!
Here’s what’s new:
The PWA offers an app-like experience without taking up much storage space. It runs directly from your browser, meaning there are no app store downloads or updates—just smooth, lightweight performance.
Stay on top of your conversations with push notifications that alert you to new messages and replies, ensuring timely follow-ups and improved customer engagement.
The PWA is explicitly tailored for the Conversations Panel of your QuickReply.ai dashboard. It allows agents to easily manage and respond to customer chats in full-screen mode, making it perfect for on-the-go use.
This update ensures your team can respond faster, with greater mobility and ease.
Refer to our guide to easily install the app on your device. If you need further assistance, connect with your account manager for additional help! 💬✨
We’re excited to introduce a new way to run your WhatsApp broadcasts with Carousel Templates, designed to help you create richer, more interactive, and visually engaging content.
This feature enables you to design broadcasts with multiple cards, each packed with dynamic media and actionable buttons, offering a more immersive experience for your audience.
You can now create carousel-style templates with up to 10 cards, each featuring an image or video. Every card comes with actionable buttons—such as Quick Reply, Call, or Website buttons—allowing you to guide your audience with ease.
With up to two buttons per card, you have the flexibility to make each interaction count. Whether driving traffic, generating leads, or boosting sales, these buttons enable your audience to engage with your broadcast content in meaningful ways.
To help you maximize the benefits of Carousel Templates, connect with your account manager for:
We believe Carousel Templates will empower you to create more dynamic, impactful broadcasts and better engage your audience.
To get started, refer to our step-by-step guide for easy setup. If you need further assistance, don’t hesitate to reach out to your account manager for personalized support!
We’re excited to announce the launch of our new and improved Broadcast, designed to simplify your WhatsApp broadcasts and deliver greater insights to boost your results.
🔑 Key Highlights:
🖥️ Optimized Broadcast Workflow:
Our updated UI offers a more intuitive flow, with options to add tags to broadcasts. You can also now preview broadcasts before sending, ensuring everything looks perfect.
📊 Advanced Analytics for Actionable Insights:
Gain deeper visibility into the performance of your broadcasts with detailed revenue and ROI tracking, along with funnel analytics that shows every step from delivery to conversion. This allows you to directly measure your impact and optimize future broadcasts.
📧 Comprehensive Message Delivery Insights:
After your broadcast completes, get an at-a-glance overview of your message delivery status, including successful and failed deliveries. With top failed reasons highlighted, you can retry failed messages instantly, improving your broadcast’s reach.
✨ WhatsApp Carousel Support:
We’ve also added support for WhatsApp Carousel templates in broadcasts. Look out for a detailed update on this soon!
We are excited to introduce an update to our platform - the newly redesigned WhatsApp Templates UI!
This enhancement is part of our ongoing commitment to improve user experience and streamline workflows for our clients.
🖥️ New UI Implementation:
The Templates sub-tab has been removed from the Campaigns section. We have introduced a dedicated "Templates" tab in the side navigation bar for easier access and a more intuitive user experience.
💡 Improved User Experience:
The new UI is designed to make managing and navigating templates more efficient and straightforward. This enhancement is expected to boost productivity and streamline workflows, ensuring a seamless experience for our users.
✨ Unchanged Functionality:
All functionalities related to templates remain the same as in the old UI. This update focuses solely on improving visual and navigational aspects without altering the core features.
We believe this new UI will significantly enhance your experience and we are eager to hear your feedback. Thank you for your continued support as we strive to make our platform better for you.
🚀 New Integration Launch
Businesses often struggle with managing customer interactions across multiple platforms. Switching between different apps can lead to delayed responses and missed messages, making it harder to maintain customer satisfaction and loyalty.
🔄 Simplify Your Workflow
To streamline this process and enhance customer engagement, we are glad to introduce QuickReply.ai's Instagram DM and Facebook Messenger Integration!
📲 Unified Inbox for Instagram DMs and Facebook Messenger
This new feature allows you to connect your Instagram Direct Messages and Facebook Messenger conversations directly to QuickReply.ai, making customer interaction management more efficient and effective.
Now, manage all your Instagram DMs and Facebook Messenger conversations in one unified inbox alongside messages from other channels with QuickReply.ai.
No more switching between apps!
🔗 Get Started Now!
Check out our guide on how to connect and set up the integration.
Increase your WhatsApp broadcast ROI and reduce message failure rates with our new auto-retry functionality.
Previously, if messages failed, you had to track them manually, download the list of failed numbers, duplicate the broadcast, and resend it to those contacts. Our new feature automates this, saving you time and improving your campaign success rates.
Marketers managing WhatsApp broadcast campaigns will find this feature useful in overcoming Meta’s frequency capping and ensuring effective message delivery.
Broadcast Failures Auto-Retry feature will enhance your marketing ROI and improve communication outcomes.
Thank you for being a part of our journey. We look forward to your feedback!
🛍️ A majority of web/app sessions involve visitors in “window-shopping” mode. They check out products and new collections but defer purchases to later.
Until now, there has been no way to turn this missed opportunity into a touchpoint with potential buyers.
Starting today, QuickReply customers can retarget visitors who browsed product pages but did not buy.
📈 3 dominant use cases brought to life with this release:
Recovering Lost Sales: Retarget customers with personalized offers like dynamic coupon codes
Leveraging Sales Expertise for High AOV Brands: Visitors sometimes need more info before swiping cards. Especially in high AOV categories like jewelry, electronics, etc. Retargeting these visitors would surface questions from them. Let your sales team answer these questions and build their confidence.
Gathering Feedback: Understand why visitors abandon carts to continuously improve.
👉 Want to learn more about this feature?
Click here to read our blog.
GeoTarget: Harness the power of location-based targeting with Geo-Fencing, giving you unparalleled control over your WhatsApp messaging campaigns. 📍✉️
🎯 Target with Precision: Selectively exclude countries, fine-tuning your campaigns to reach your desired audience with laser accuracy.
💸 Optimize Costs: By focusing on specific markets, you significantly reduce messaging costs, making your marketing budget work smarter, not harder.
🔒 Ensure Compliance & Privacy: Stay ahead of the curve by ensuring your messaging campaigns comply with local regulations & privacy policies, avoiding potential fines and legal issues.
Skip Rules streamline your WhatsApp broadcasts with just a click, refining your targeting to boost ROAS and slash messaging costs. 💰
1.🚫 Remove Duplicate Contacts: Automatically clear out duplicate contacts, ensuring a pristine list.
2.💤 Dead Audience Filtering: Zero in on those who interact with your messages, leaving behind the inactive for laser-focused campaigns and smarter spending.
3.📵 Control Spam: Set limits on message frequency to maintain a healthy, engaging relationship with your audience, preventing opt-outs and blocks.
👉 What's New?
• More Interaction, Faster Engagement: Now add up to 🔟 interactive buttons to your WhatsApp templates!
• Diverse Options: Choose from 3 CTA buttons, including 🌐 2 web links and ☎️ 1 call action, plus up to 7 QuickReply buttons for streamlined customer interactions.
• Flexibility at Your Fingertips: Mix and match CTA and QuickReply buttons to suit your campaign needs. No CTAs? Go all in with 10 QuickReply buttons!
🤩 Want to Dive Deeper?Connect with your Account Manager to learn how to maximize this feature for your brand.
